Delayed backups for the BigCommerce platform

Incident Report for Rewind

Resolved

This incident has been resolved.

Posted Sep 13, 2023 - 22:16 EDT

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2023 - 17:14 EDT

The issue has been identified and a fix is being implemented.

Posted Sep 13, 2023 - 16:54 EDT

We're investigating an issue affecting a subset of our BigCommerce backup customers. Our team is on it!

Posted Sep 13, 2023 - 12:50 EDT

This incident affected: Backups.